Delivery Manager

Home Delivery Manager

Samsung Electronics

Delft, Netherlands

Posted 6+ months ago

Position Summary

Are you looking to join the Global Leader in production and sales of Consumer Electronics? Do you like to work in a dynamic, challenging and international work environment? Then we have a fantastic opportunity for you to join our best-in-class team as: Home Delivery Innovation Manager (D2C)

Samsung Electronics Europe Logistics (SELS) is the Central European logistics organization of Samsung Electronics based in Delft, The Netherlands. SELS functions as a logistics and financial control tower within Samsung Europe, with a focused role in logistics & supply chain strategy, innovation and governance. SELS has approximately 150 employees located in the Netherlands and Slovakia.

The D2C TF team governs and develops the logistics operations and distribution networks in Europe (central, local) in cooperation with our logistics service providers (4PL, 3PL) for D2C (Direct to Customer) business. By translating voice of customer and biz requirements into best practice logistics solutions, Initiating advanced logistics innovation, and secure operations excellence.

We are searching for a new colleague who can be best described as having:

- The mind of innovation of our Home Delivery logistics operations services (e.g. Advanced order mgmt.,, warehouse and fulfilment optimization, last mile delivery, etc.);

- Bringing new ideas, driving innovation, enhancing efficiency and delighting the Samsung end Consumers;

- Expertise in the latest developments within EU premium home delivery markets in order to offer best-in-class customer proposition;

- Expertise in all relevant EU and local regulations (e.g. WEEE, GDPR), ensuring full compliancy in operations and service.

Role and Responsibilities

• Streamline process of data collection, reporting and analysis;

• Based on biz requirements the ability to understand, collect & use the required data;

• Coordinate projects in order to constantly improve activities and process (work smart);

• Participate in interdepartmental projects;

• Manage project milestone planning and execute progress reporting;

• Advice and support Samsung Europe subsidiaries with new solutions and opportunities for logistics operations (productivity, efficiency, risk sensing);

• Govern and optimize operations excellence for central and local distribution networks;

• Manage performance of logistics partner (4PL,3PL) and initiate corrective actions;

• Develop logistics operations and fulfillment network (pan-Europe) for Samsung online business;

• Draft, verify and negotiate operational Terms and Conditions (SLA) with online partners and logistics service providers;

• Keep informed on business developments and gather voice-of-customer (intern/extern) to provide agile logistics and supply chain solutions;

• Identify and advise about tailored SCM/logistics solutions and best practices for online business/partnerships to a variety of stakeholders;

• Propose process improvement plans to SELS management to increase efficiency, reduce operational cost and improve quality of online business;

• Design dedicated warehouse operations (storage, pick&pack, VAS) ensuring optimum productivity and added value services for online business Including enhancement of workflows and system functionalities (WMS/TMS)

Occasional travel within Europe will be required.

Skills and Qualifications

Working at the Global Leader in Consumer Electronics and in a best-in-class team environment comes with hard work, but we also make it rewarding through:

• A competitive base salary depending on your profile;

• Annual performance related bonuses (twice per year);

• 25 holidays (and Good Friday off) and additional loyalty days based on your service period;

• Fully compensated health care insurance (extensive coverage);

• Well-arranged pension scheme with an extensive employer contribution;

• Compensation of your fitness subscription;

• Free drinks and fresh fruit at the office;

• Employee shop to purchase Samsung products with discount;

• Bicycle plan.

Who we are looking for:

Our ideal candidate would suit the following profile:

• A minimum of 10 to 15 years' experience in a Home Delivery logistics environment with proven in-depth expertise;

• Familiar with all aspects and topics related to Home Delivery / Last Mile logistics in one or more European countries;

• Experience with(in) the field of Logistics or Supply Chain management (preferred);

• Various experience in project management;

• Ability to translate complicated requirements into well-defined tasks;

• Passion for logistics innovation and the rapid transformation it creates in the industry;

• Bachelor degree / Master degree preferable in logistics or related field

• Knowledge of Front-end system (Hybris, etc.) & ERP system

• Experience of operations on Consumer electronics business is strongly preferred

• Experience of leading procurement process both in warehouse and last-mile delivery

• Ability to clearly translate complicated requirements into easy-to-understand tasks, and to motivate and influence through clear communications in all mediums

• Advanced skills in MS Office (Excel, Word and PPT)

• Comfortable working across different cultures

• Proficient in English (Dutch is not mandatory)

• Strong analytical skills;

Furthermore, your approach can be described as flexible and hands-on, which is required in the dynamic, challenging and high performance work environment which Samsung offers. We are looking for a team player who is result and solution oriented and able to work independently.